Cancellation policy

Extract from the GTC for end consumers

6.2 Cancellation policy
Consumers have the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us ( ELSNER KG BERGSTRASSE 14, AT 6835 ZWISCHENWASSER, Phone: +43-660-3005010, Email: info[at]elsnerbiz) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You can use the sample revocation form enclosed with the mailings, but this is not mandatory.
To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this repayment use